Digital Service Drive

Mercedes Benz Digital Service Drive

You move around. So we’ll keep you connected. 

Digital Service Drive allows you to stay connected with our After-Sales services.

The Digital Service Drive highlights: 

1)SMS Reminder
Gone are the days when SMS was just sent to remind you of your service due. Now the personalized service reminder SMS will direct you to the online service appointment booking page.

2)Online Service Booking
Booking an appointment is now easier than ever. Get real-time availability of time slots at your preferred dealerships and book your appointment in five easy steps.

3)Workshop at your doorstep
No need to stress about the traffic as the workshop comes to your doorstep. Our Car Delivery Executive (CDE) is equipped with a tablet to receive your vehicle and connect you to your Service Advisor for expert advise.

4)Video Calling
Get the freedom to speak to your service advisor at your convenience on a video call. Enjoy personal attention and more transparency even while you are not physically present at the workshop.

5)Estimates on email
Now you can receive estimates on email as well as approve them. Save time while you add convenience to your service experience.

Your service experience matters a lot. Post the delivery, share your feedback instantly through a tablet.